Delivery Channels 

DELIVERY CHANNELS

Our channels to deliver solutions Zambians in both the urban setting and to rural areas include an extensive network of ATMs and partnerships with mobile money providers, offering last-mile access in remote areas. These traditional channels are supplemented by customized digital solutions including our state-of-the-art banking application. With over 1,000 ATM’s countrywide Mastercard and Union Pay are accessible in over 90% of these.

Our digital channels and solutions help us to extend our reach to the remotest parts of the country, thereby making banking solutions more accessible as well as more convenient to our rural customers.

BANKING CHANNELS 

Countrywide’s customers and members will have access several channels used for the delivery of banking services. The channels are: Branch/Agency Banking, Mobile Banking, ATM Access and Online/Internet Banking.

Branch/Agency Banking:

The branch/agency shall give customers access to their daily operational needs and where the local operations shall be done under the single roof. Customers will get their cooperative and banking requirements managed. This is the most popular form of banking and therefore an important channel, as we head towards a more digital customer.

FINANCIAL REPORTING 

Countrywide is partners with Mifos providing cooperatives with an open technology platform for financial inclusion that provides the core functionality needed to deliver financial services to the unbanked.

Mifos offers a program that is available for all cooperatives. It can be deployed in any environment: cloud or on-premise, on or offline, mobile or PC; it’s extensible enough to support most cooperative organizations. The platform provides data management, loan and savings portfolio management, integrated real time accounting and social and financial reporting need to bring digital financial services in a modern connected world.

KYC / BIOMETRIC DATA

Countrywide working with Paycode, providing biometric identity and access to financial services to farmers and the unbanked. The secure end-to-end payment gateway that makes sending and receiving payments easy.

Our industry-leading payments solution works for anyone, anywhere using our custom-designed technology in security, biometric identification, verification and authentication, fraud prevention, agent banking, offline real-time transacting, know-your-customer (KYC) and digital money.

Countrywide uses biometric digital identity to guarantee recipients, reduce inefficiencies and save costs. The technology ensures data and payments integrity using secure, verified and authenticated unique identity.